• To book a treatment simply click on the book now buttor and follow the instructions.  You can either pay online or pay in the salon.
• From there you will be able to book your treatment, the date and time that you would like the treatment provided that the time slot is available and then you will be directed to a secure payment site whene you can purchase your treatment.
• You will then be sent an email to confirm your booking
• If there is a problem with the booking then please call us on 0208 981 2558 and we will deal with the issue for you

All therapists at the Salon are qualified up to industry standards and must carry out a standard consultation with the client to ensure that the treatment that is requested is one that has been understood by the therapist before treatment begins.

If however during the treatment or even after the client is unhappy with the service or the result, then please either contact the Salon asap and speak to the therapist who performed the treaatment.  If you are unhappy with the outcome from the therapist then the issue will be raised with the salon manager who will attempt rectify the situation to your satisfaction

If your treatment is cancelled then we will contact you in due course to notify you.

If you are unable for whatever reason to attend your booked appointment, then please give 24hr notice prior to you treatment.

Unfortunately a £10 cancellation fee will be charged for all cancelled bookings where less than 24hrs notice was given.